Resident FAQS

You can view a list of our available homes on our website. We will also be happy to send a list to you via email, fax or the mail service.

Our marketing agents will be glad to meet with you and show you the home of your choice. The first step is to drive by the home to see if the location suits your needs. If a home is occupied please do not disturb our current resident. Once you have identified a home or homes you would like to view, contact us to schedule an appointment. One of our agents will personally show the home to you at your convenience.

Our residential rental application can be completed and submitted at our website. We will also be happy to send an application to you via email, fax or the mail service. The application fee must be paid at the time the application is submitted.

Upon receiving your application we will perform a background search. Included in this search are a credit report, criminal background report, employment and income verification, and previous rental or mortgage verifications. We are attempting to determine the likelihood of your paying the rent on time and whether you are likely to fulfill your lease obligations. While your credit does not have to be perfect, it is important that you do not show a pattern of failing to meet your financial obligations in a timely manner. A poor credit score, substantial criminal history, poor employment history, judgments, collections and/or poor landlord references will all reduce your chance of being approved for one of our rental homes.

Yes. We require all of our residents to pay a refundable security deposit at the time of lease signing. The security deposit is typically equal to one month’s rent. There are occasions when we may require a higher security deposit because of the greater risks (such as poor, but explainable credit history, or if you are moving here without immediate employment).

Yes. We require all of our residents to sign a lease. A sample of our lease can be reviewed at our website. We will also be happy to send a copy of a sample lease to you via email, fax or the mail service. For a sample lease agreement click here.

Many of our homeowners will allow a pet or pets at the property. This must be discussed first, and agreed upon in writing, prior to you bringing a pet onto the property. Our homeowners do not allow Pit Bulls or Rottweilers. There is normally a one-time, non-refundable pet fee of $250 for the first pet, and $250 for each additional pet.

The owner of the home (the Landlord) is responsible for maintaining the structural and mechanical systems of the home. Mechanical systems include such items as plumbing, electrical, heating and air conditioning, ventilating systems and appliances. Structural items include such things as walls, floors, doors, windows, roof, decks, porches, garages and carports.

For routine maintenance requests you can use the resident portal. You can also call us at (704) 360-3659. 

Emergency maintenane: (704) 360 3659 or online portal

After-hours emergency maintenance is available for emergencies only 24 hours a day, seven days a week. The emergency contact number is (704) 360- 3659 

We consider an emergency to be any situation where you or your family are in danger, or any situation where failure to immediately address the emergency can result in immediate, ongoing, and substantial damage to the home. If in doubt, call our emergency contact number in the event of an emergency.

Typical emergency situations are as follows:

• A fire at the home.
• A flood at the home.
• No heat in winter.
• Electrical wiring failure.
• Plumbing leaks. NOTE: Shut water off at main shutoff valve immediately.
• Roof leaks
• Power failure throughout home - call your power company.

Detect gas smell - LEAVE THE HOME IMMEDIATELY, USE A PHONE THAT IS NOT LOCATED IN YOUR HOME.

A loss of air conditioning in hot weather, while uncomfortable, is not an emergency.

A clogged commode, when a second commode is available and the clogged commode is not overflowing, is not an emergency.

As a resident you are responsible for changing the heating and air conditioning filters on a regular basis (at least once every three months). You are responsible to change the batteries in the smoke detector and carbon monoxide detector, and maintain the lawn and landscaping of your home (unless otherwise noted in your lease). For complete details see the Residential Rental Lease.

Yes, but written consent from Elder Broach Properties must first be obtained. If you change the locks or keys to the home you must provide a working set of keys to Elder Broach Properties within 24 hours of changing any lock or key.

Yes, but written consent from Elder Broach Properties must first be obtained. If you add a security system to the home you must remove the system and repair the areas where the system was installed upon vacating the home.

As a resident you agree not to paint, mark or otherwise alter the walls, floors, ceiling, windows, cabinets, woodwork, brick, stone, siding, or any other part of the property, whether inside or outside, without first obtaining written consent from Elder Broach Properties.

Your lease does not contain an early termination clause (except for military transfers). You are required to fulfill your lease term. If you need to vacate the home before your lease expires, see an Elder Broach Properties agent to discuss the option of a lease buyout. In the event that a lease buyout is not agreed upon, you will be responsible to pay the rent each month until a new tenant occupies the home or until the lease expires.

Once you have fulfilled your lease term you can terminate your lease by giving Elder Broach Properties a written sixty (60) day notice to vacate.

Your rent is due on the first of the month. There is a five day grace period in which to pay the rent before a late charge is assessed. If the 5th of the month is on a day that the office is closed (a weekend, or holiday), then you should mail the rent early enough for it to arrive by the fifth, or you should place the rent through the drop slot in our office door or you should pay on line. Remember, the rent is due on the first of the month, not the fifth. If the rent is not received in our office by the fifth day of the month, a late fee of 5% is assessed. If the rent is not received in our office by the tenth (10th) of the month the landlord may begin legal (eviction) action. Also, it is very important that you communicate with us when you are going to be late with your rent.

Yes, you can pay your rent online. If you want to take advantage of online payments, please ask your leasing agent, or email us at info@elderbroach.com. It is fast and easy to set up an online account.

Many of our property owners will allow a pet at their property. Before getting a pet, however, you must request and receive consent, in writing, and pay the required pet fee. It is a breach of your lease to keep a pet at the property without prior written consent from Elder Broach Properties.

Please notify us if a resident vacates the home. Each resident who signs the lease is responsible for the entire fulfillment of the lease. If you wish to add a roommate to the tenancy, the new resident must complete a rental application and be added to the lease.

No. The landlord cannot evict you from the home unless you breach the lease agreement. Even if the owner wants to move into the home or sell the home, your lease will be honored through the expiration date.